Client Service Representative at TLC Cat Clinic

TLC Cat Clinic•Plymouth, MN

21h•Onsite

About The Position

The Client Service Representative (CSR) at TLC Cat Clinic provides an exceptional experience to clients during every interaction. This role involves managing practice reception, maintaining veterinary medical records, handling accounts, processing payments, and performing data entry. The CSR applies practical knowledge of practice processes, regulations, and veterinary terminology to ensure excellent patient care and client satisfaction. This position reports to the Practice Manager.

Requirements

High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE

Nice To Haves

Previous experience preferred

Responsibilities

Leads practice opening and closing procedures.
Ensures all public areas are clean and presentable.
Processes cash, checks, charge card payments, and credit account payments.
Schedules appointments for the clinic, adhering to practice and Doctor preferences.
Assists in updating client/patient files.
Prepares and sends client correspondence and reminder notices.
Conducts re-calls to clients from a call back list.
Performs a backup of the computer system on a regular basis.
Performs and oversees the posting of daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits, and other take-home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.