Client Service Representative

Animal Medical Center•Trappe, PA

1d•Onsite

About The Position

Animal Medical Center is looking to add a compassionate and skilled Client Service Representative to our team. Our supportive environment means you’ll get to work with a team dedicated to mentorship and growth while practicing high quality medicine! As part of our team, you’ll work with the latest technology and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love. Animal Medical Center is a full-service companion animal hospital founded in 1989. Our goal is to practice the highest quality medicine and surgery with compassion, emphasizing client education and providing high-quality veterinary care throughout your pet’s life. Our services and facilities provide routine preventative care for young and healthy pets, early detection and treatment of disease as your pet ages, and complete medical and surgical care whenever necessary throughout their lifetime. We also see exotic pets, reptiles, avian, and small ruminants. Join our team and see why we are 'The Vet Your Pet Loves!' https://mypetdoc.com/ Client Service Representative Animal Medical Center Trappe, PA Salary: Depending on experience Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experience for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions. Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families. Employment will require the successful completion of references and background check. Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws. Learn more about our career opportunities at: https://rarebreedvet.com/careers/ Where uncommon support partners with joy.

Requirements

High school diploma or equivalent

Nice To Haves

Previous experience working as a Veterinary Receptionist/CSR is preferred but not required

Responsibilities

Ensure that clients and pets feel welcome and comfortable
Demonstrate excellent relations with clients/pets in waiting and/or exam rooms
Keep clients informed of expected delays and wait times
Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
Receives and relays client correspondence and updates client financial records
Answers client’s inquiries about basic animal care questions and routine procedures
Handles invoices and payment transactions
Receives and relays telephone, fax, and email messages accurately and promptly
Maintain appointment schedule, set appointments with complete information, monitor schedule for accuracy, confirmation of appointments, follow-up on missed appointments, and input of new client data into appointment schedule program
Maintain accuracy with cash drawer, credit card-scratch pay and CareCredit transactions
Flexibility in working hours is required to ensure that the job is done properly
Maintain the cleanliness of the front office area, ensuring all proper supplies are stocked adequately; follow daily task checklist
Follow hospital cleaning checklists