Client Service Representative - Entry Level

GEM • Norfolk, VA

10h

About The Position

We partner with charitable organizations to amplify their programs and drive positive change. We're currently seeking a dedicated Client Service Representative to join our expanding team. In this role, you'll serve as the first point of contact for our Fundraising and Marketing & Communications teams, helping to process donations, manage our database, and deliver exceptional customer service.

Requirements

• A passion for fundraising and a commitment to supporting a great cause
• Exceptional attention to detail and accuracy.
• A positive, energetic, and proactive attitude.
• Strong problem-solving skills and the ability to take initiative.
• Excellent written and verbal communication skills.

Nice To Haves

• prior experience is a plus but not mandatory

Responsibilities

• Act as the primary contact for all external and internal fundraising inquiries.
• Provide outstanding customer care, ensuring timely acknowledgment and appreciation of new and departing donors.
• Collaborate with management and the communications team to prepare and distribute accurate, engaging donor communications.
• Support a variety of fundraising and promotional events, including planning, logistics, and on-the-day assistance.
• Oversee the maintenance of the donor database, including internal training and support to ensure accurate data entry.
• Assist the fundraising team with data input, amendments, report generation, and data queries to ensure tasks are prioritized and deadlines are met.
• Stay informed on the latest fundraising initiatives and industry news.
• Take ownership of your role by incorporating new ideas and initiatives to enhance our fundraising efforts.

Benefits

• Meaningful Impact: Contribute to initiatives that make a real difference in the community.
• Collaborative Environment: Work closely with a supportive team that values innovation and dedication.
• Professional Growth: Gain experience in fundraising and donor relations while developing your skill set.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees