Client Service Representative

VCA Animal Hospitals•Hollywood, FL

21h•Onsite

About The Position

VCA Stirling Square Animal Hospital is seeking an experienced Client Service Representative to join our team full time. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. We are a 2-doctor full service veterinary hospital offering primary care, illness care, surgery and dentistry located in Hollywood, FL.

Requirements

Candidates must be positive and motivated.
The hospital team meets frequently, and your ideas and suggestions are encouraged to help us continue to grow.
Our team takes pride in fostering an atmosphere of mutual respect and recognition while being adaptable, goal driven and engaged.
We work hard to protect our culture and assure we hire associates that are going to have the determination to rise above obstacles, wear multiple hats and work as a team.

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.