Sr. Client Service Representative
CIBC•Prince George, BC
•Onsite
About The Position
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
Requirements
- You put our clients first.
- You engage with purpose to find the right solutions.
- You go the extra mile, it’s the right thing to do.
- You’re goal oriented.
- You’re motivated by accomplishing your goals and delivering your best to make a difference.
- You’re passionate about people.
- You find meaning in relationships, and surround yourself with a diverse network of partners.
- You connect with others through respect and authenticity.
- You love to learn.
- You’re passionate about growing your knowledge.
- You have a strong sense of curiosity.
- You engage with your heart and mind.
- You care about people and understand different perspectives.
- You listen and learn from the experiences of others.
- Values matter to you.
- You bring your real self to work and you live our values - trust, teamwork, and accountability.
- Client Issue Resolution
- Client Service
- Customer Experience (CX)
- Digital Literacy
- Empathy
- Financial Products
- Interpersonal Communication
- Standards Compliance
- Transaction Services
Responsibilities
- Help clients manage their accounts and products.
- Focus on the client experience and make interactions meaningful.
- Connect clients to the right CIBC team members who can help them reach their goals.
- Listen, ask questions, and put yourself in the client’s shoes.
- Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.
- Become a technology expert.
- Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
- Take the lead to answer questions.
- Assist with transactions.
- Proactively connect clients with the right team members.
Benefits
- competitive salary
- incentive pay
- banking benefits
- a benefits program
- defined benefit pension plan
- employee share purchase plan
- a vacation offering
- wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
