Client Service Representative

VCA Animal HospitalsSanta Rosa, CA
9d$19 - $22Onsite

About The Position

VCA PetCare West is looking to expand its team with a new Client Service Representative! VCA PetCare West is a multi-doctor practice proudly serving Santa Rosa, CA. We are dedicated to exceptional patient care, client education, and a collaborative, service-driven environment. We’re seeking a like-minded individual who values teamwork, communication, and exceptional client service.

Requirements

  • At least one year of proven past experience helping clients in an animal hospital setting
  • High School Diploma/GED or equivalent
  • Excellent listening and communication skills
  • Compassion for pets and people—as well as awareness and understanding of others’ reactions
  • Proven decision-making skills to choose the most appropriate course of action
  • The ability to integrate new information into problem-solving
  • Proficiency in Microsoft Office
  • Willingness to work non-traditional hours, including nights, weekends and holidays
  • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Responsibilities

  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
  • Scheduling and confirming appointments
  • Placing outbound calls for follow-ups and reaching out to prospective clients
  • Presenting and explaining fees, including processing payments
  • Creating and presenting treatment plans based on the doctor's recommendations.
  • Answering questions regarding services and cost
  • Managing medical records, charts, reports and correspondence

Benefits

  • We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
  • Leadership opportunities
  • Career development programs
  • Opportunities to give back through strong Shelter partnerships and VCA Charities
  • Pet care discounts (40-100%)
  • Free mental wellness subscriptions (Head Space and Lyra Health)
  • Referral bonuses
  • Competitive wage
  • Medical, dental & vision insurance
  • Life, long and short term disability insurance
  • Paid parental leave
  • Paid vacation and sick time
  • Plus more!
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