Client Service Representative

VCA Animal Hospitals • Santa Rosa, CA

9d • $19 - $22 • Onsite

About The Position

VCA PetCare West is looking to expand its team with a new Client Service Representative! VCA PetCare West is a multi-doctor practice proudly serving Santa Rosa, CA. We are dedicated to exceptional patient care, client education, and a collaborative, service-driven environment. We’re seeking a like-minded individual who values teamwork, communication, and exceptional client service.

Requirements

• At least one year of proven past experience helping clients in an animal hospital setting
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Creating and presenting treatment plans based on the doctor's recommendations.
• Answering questions regarding services and cost
• Managing medical records, charts, reports and correspondence

Benefits

• We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
• Leadership opportunities
• Career development programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Pet care discounts (40-100%)
• Free mental wellness subscriptions (Head Space and Lyra Health)
• Referral bonuses
• Competitive wage
• Medical, dental & vision insurance
• Life, long and short term disability insurance
• Paid parental leave
• Paid vacation and sick time
• Plus more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees