Client Service Representative
About The Position
Client Service Representative Be the welcoming heart of our hospital We’re looking for an experienced Client Service Representative (CSR) who loves people, pets, and creating exceptional experiences to join our team. At VCA Animal Hospitals, our mission isn’t just words on a wall: Your pet’s health is our top priority, and excellent service is our goal. Every interaction matters, and we strive to exceed expectations at every visit. If you’re a friendly, organized, detail-oriented professional who thrives in a fast-paced environment and takes pride in delivering outstanding customer service, this could be the perfect role for you. Why You’ll Love This Role As a Client Service Representative, you are the first impression and the lasting connection for our clients. You help build trust, comfort anxious pet parents, and keep our hospital running smoothly. Simply put—you are essential to everything we do.
Requirements
- experienced Client Service Representative (CSR)
- friendly
- organized
- detail-oriented professional
- thrives in a fast-paced environment
- takes pride in delivering outstanding customer service
Responsibilities
- Greet clients and pets with warmth and professionalism, setting a welcoming tone from the moment they arrive
- Answer phones, schedule and confirm appointments, and help guide clients through their visit
- Make outbound calls for follow-ups and connect with prospective clients
- Clearly present and explain services and fees while processing payments
- Assist clients with products, prescriptions, and services that support their pets’ care
- Educate pet owners on general pet care topics such as flea & tick prevention, heartworm prevention, and basic husbandry
- Maintain accurate medical records, charts, and correspondence
- Help keep our hospital clean, organized, and comfortable for clients, patients, and staff
Benefits
- Competitive compensation
- Medical and dental benefits for eligible employees
- Generous personal pet care discounts
- A supportive team environment where your role truly matters
- Opportunities to grow within the VCA network
- medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
