Client Service Representative

VCA Animal Hospitals•Fairhaven, MA

12d•$16 - $24•Onsite

About The Position

Seeking a Client Service Representative! Location: 171 Bridge Street, Fairhaven, MA 02719 Are you an animal lover? Do you enjoy helping others? Is fast-paced the only pace you know? If this sounds like you, and you enjoy working within a knowledgeable, fun-loving, professional team, then we may be the perfect fit! We are seeking a friendly, energetic, up-beat addition to the VCA Capeway Animal Hospital's Client Service Representative team! The Client Service Representative (CSR) serves as the face of the hospital. The CSR is responsible for greeting clients, offering refreshments, checking patients in, answering a multi-line phone system in a professional manner, scheduling appointments, preparing medications, and serving as a liaison between clients and doctors. Other duties including confirming appointments, relaying basic lab results, responding to text messages and emails, and handing out treats and showing compassion to our furry patients. This position is full-time, 35-40 hours/week with a 4 day work week including Tuesdays, Wednesdays, Thursdays, Fridays, and Saturdays. You would work every other Saturday, but you will receive an additional weekday off when scheduled on the weekend. This is a closing shift. Tuesdays, Wednesdays, and Thursdays you can expect to be off around 7:30 PM, Fridays around 6:00 PM, and Saturdays around 4:00 PM. Now a little bit about us! We are an seven doctor, small animal practice located in Fairhaven, MA that has served the area for over 50 years. We strive to provide the highest-quality veterinary medicine and outstanding customer service. We consider our clients to be our friends as well as customers, and we are committed to serving their pets with the same genuine concern, care, and gentleness that we would our own pets. Why join the VCA Capeway Family? We are passionate about supporting our veterinary assistants and technicians and are committed to your continuing education and personal career development. At VCA Animal Hospitals, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, happiness, and the patients you serve. Why We Want You? As a member of the VCA Capeway team, you will help create and maintain a positive, low-stress atmosphere for our clients and patients. Your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so we can provide exceptional care to every patient. The salary range for this position is $16 - $23.51 / hour Ready to grow with a collaborative and supportive team? Apply now- We look forward to hearing from you! If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.

Responsibilities

Greeting clients
Offering refreshments
Checking patients in
Answering a multi-line phone system in a professional manner
Scheduling appointments
Preparing medications
Serving as a liaison between clients and doctors
Confirming appointments
Relaying basic lab results
Responding to text messages and emails
Handing out treats and showing compassion to our furry patients

Benefits

Access to the people and financial resources of a large veterinary community
Growth & leadership opportunities
Career development programs
Veterinary Technology degree tuition support and scholarships
Medical, dental & vision insurance
Generous hospital discounts and product discounts
Employer-paid life, long- and short-term disability insurance
Paid vacation and sick time
Paid parental leave
401(k)
Free mental health resources and wellness subscriptions (Headspace)
Referral bonuses
Competitive wage
Opportunities to give back through strong Shelter partnerships and VCA Charities