Client Service Representative
About The Position
Pacific Northwest Pet ER & Specialty Center is a 24/7 emergency and specialty hospital located in Vancouver, WA, just outside Portland, OR. We offer advanced veterinary technology, including MRI, CT, and more, in a supportive work environment focused on wellness and mental health. Benefits include competitive compensation, staff pet discounts, continuing education, health insurance, 401k, and a $2/hr pay differential for Client Services Representatives working between 6 p.m. and 6 a.m. Enjoy working in a modern space, complete with an employee garden!
Requirements
- High School Diploma or equivalent required.
- At least 2 years working within a customer service environment required.
- 1-2 years of veterinary or medical experience required.
- Must be computer literate; basic computer skills with the ability to navigate new software.
- Excellent communication skills.
- Highly skilled at multitasking accurately and pleasantly with a high volume of calls and tasks.
- Must be flexible and able to adapt to new situations, responding quickly and respectfully to requests for assistance
- Ability to work well within a team environment.
Responsibilities
- Manage the front desk by greeting clients, checking patients in/out, admitting patients to the hospital, scheduling recheck appointments, and signing in visitors and vendors.
- Perform administrative duties such as printing documents, records, schedules, pulling charts, filing, emailing records, and distributing mail.
- Answer phones promptly professionally and pleasantly.
- Actively listens, communicates, and assists with all client needs
- Appropriately triage all emergency phone calls and emergency cases upon entry to the hospital
- Oversees the clinic flow
- Collect deposit payments from clients. Process admission and transfer paperwork for hospitalized patients and pets being admitted to the hospital. Discuss payment options with clients.
- Take accurate messages and direct callers to the appropriate department liaison.
- Assist management of patient referral records by regularly checking email, referral requests link, and faxes. Correctly download records to the appropriate patient electronic record.
- Assist with explanation and completion of euthanasia paperwork and send sympathy cards.
- Maintain cleanliness of the front desk and file room area. Stock supplies and note any items that need ordering by entering them into the inventory request list.
- Stock and clean the client's coffee/snack bar.
- All employees will be scheduled and expected to work rotating holiday shifts.
- Clear understanding and enforcement of OSHA regulations and hospital safety.
- All employees are required to participate in the on-call rotation as needed. Shifts are subject to revisions and changes at the discretion of the hospital.
- Perform other duties as needed.
Benefits
- competitive compensation
- staff pet discounts
- continuing education
- health insurance
- 401k
- a $2/hr pay differential for Client Services Representatives working between 6 p.m. and 6 a.m.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
