Client Service Representative/Receptionist - Broadway Animal Hospital of Riverdale - Bronx, NY

Veterinary Innovative Partners•Riverdale, GA

3d•Onsite

About The Position

Broadway Animal Hospital of Riverdale is seeking a compassionate, organized, and customer-focused individual to join our team as a Full-Time Client Service Representative (CSR). In this role, you will serve as the first point of contact for our clients and patients while helping create a warm, welcoming, and supportive experience for every person and pet who walks through our doors. Our CSRs are truly the heart of the client experience. We are looking for someone who is personable, professional, detail-oriented, and thrives in a fast-paced veterinary hospital environment. At Broadway Animal Hospital of Riverdale, we are passionate about providing high-quality veterinary medicine while fostering a supportive and collaborative hospital culture for both our team and clients. We are proud to serve the Bronx and surrounding communities with compassionate care, exceptional medicine, and a strong commitment to the human-animal bond. Located in the vibrant Kingsbridge/Riverdale neighborhood of the Bronx, our hospital is easily accessible by public transportation and surrounded by amazing restaurants, parks, and culture. We are only minutes from Manhattan and offer on-site parking for our team members. The Client Service Representative is much more than just a receptionist. Our CSRs provide the first impression of the hospital to clients and patients. They must be warm, friendly, professional, helpful, knowledgeable, and capable of handling many tasks at once with many interruptions. This role requires an individual with knowledge of the veterinary world, critical thinking, and schedule maintenance. Individuals with a friendly and outgoing demeanor is necessary.

Requirements

Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
Previous veterinary receptionist, CSR, veterinary assistant, or veterinary hospital experience strongly preferred
Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
Ability to multitask and handle a fast-paced environment with attention to detail.
Proficiency in using computer software, including practice management systems and Microsoft Office.
Organizational skills to manage appointments, records, and administrative tasks.
Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
Knowledge of the veterinary world, critical thinking, and schedule maintenance.

Nice To Haves

Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

Responsibilities

Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
Answer phone calls, address client inquiries, and provide information about our services and policies.
Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
Process payments accurately and provide clients with detailed invoices and receipts.
Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
Handle administrative tasks such as filing, faxing, scanning, and data entry.
Manage and update client information in the practice management software.
Provide basic information about preventive care, vaccinations, and medications.
Assist clients with completing forms, explaining treatment plans, and addressing concerns.
Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
Assist in coordinating appointments, procedures, and special requests.