Dual Role: Client Service Representative Veterinary Assistant at New Richmond Veterinary Hospital

New Richmond Veterinary Hospital•New Richmond, WI

1d•$17 - $19•Hybrid

About The Position

New Richmond Veterinary Clinic is seeking a Client Service Representative (CSR) Veterinary Assistant for a hybrid role. This position involves assisting veterinarians and technicians with patient care, monitoring hospitalized pets, managing inventory, preparing prescriptions, performing laboratory work, educating clients, and assisting with surgical procedures. The CSR will also be responsible for providing an exceptional client experience, managing practice reception, maintaining veterinary medical records, handling accounts, processing payments, and performing administrative tasks. The ideal candidate will have previous experience with Avimark and possess strong organizational, communication, and client satisfaction skills.

Requirements

Ability to work on weekends as required
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE

Nice To Haves

Previous experience with Avimark is preferred.

Responsibilities

Assists veterinarians and technicians with patient care and treatment.
Monitors hospitalized pets.
Maintains inventory.
Prepares prescriptions.
Performs routine in-house laboratory work.
Educates clients regarding veterinary care and procedures.
Assists with surgical procedures.
Provides an exceptional experience to clients during every interaction.
Performs practice administrative tasks such as record maintenance and appointment tracking.
Manages practice reception (visitor and telephone).
Maintains veterinary medical records.
Handles accounts maintenance.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Updates client/patient files.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Assist veterinarians in outpatient exams by taking histories, vital signs, and weights, as well as providing client education.
Obtain blood, stool, and other samples; perform in-hospital laboratory testing and prepare specimens for outside laboratories.
Take, develop, and maintain radiographs following proper safety procedures.
Provide basic animal handling and restrain animals during exams.
Administer and monitor medications, vaccines, and treatments at the discretion of the veterinarian.
Clean and straighten exam rooms, treatment, and lab areas; restock exam rooms with supplies.
Assist other team members to keep the public areas of the practice clean; clean and maintain all medical equipment.
Demonstrate warmth, courtesy and professionalism in all interactions with clients; exercise compassion and care in all interactions with patients.
Communicate with veterinarians and practice team members including client discussions, patient plans, client concerns, etc.
Any other duties as assigned.
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.