Client Service Representative Medical Technologist

American Addiction Centers • West Allis, WI

4d • $25 - $46 • Onsite

About The Position

This role is for a full-time Client Service Representative in the Client Services Call Center, supporting WI ACL Laboratories. The position involves coordinating and handling inbound and outbound calls for the laboratory, reporting results, managing critical patient results, resolving complaints, and maintaining knowledge of laboratory operations and databases. The representative will also coordinate blood draw requests and specimen pickups, assist with account maintenance, and contribute to policy development. This role serves as a resource for technical assistance and instructs students and new staff.

Requirements

• Medical Technologist (MT) certification issued by the American Society for Clinical Pathology (ASCP), or Medical Laboratory Scientist (MLS) certification issued by the American Society for Clinical Pathology Board of Certification (ASCP BOC).
• Bachelor's Degree in Clinical Laboratory Sciences.
• Intermediate understanding of computers and desktop software packages.
• Interpersonal skills necessary to deal effectively with client service staff, all levels of management and all external contacts including clients, physicians, patients and the community.
• Demonstrates good decision-making skills.
• Ability to use the telephone effectively with a clear speaking voice and a courteous manner.
• Operates all equipment necessary to perform the job.
• Ability to deal with high levels of job-related stress.
• Must be willing to handle potentially hazardous and/or infectious materials.
• Must possess good command of the English language with the ability to analyze written, spoken, and visual material.

Responsibilities

• Coordinates and follows through on inbound telephone calls for the laboratory, following client services procedures.
• Performs outbound telephone calls to clients following client service procedures.
• Reports results to appropriate individuals and notifies appropriate medical staff of critical patient results.
• Ensures rapid and appropriate complaint resolution and documentation.
• Maintains an advanced working knowledge of all laboratory operations and databases of ACL, including telecommunications and all methods of reporting data.
• Utilizes advanced knowledge obtained from technical training when responding to inquiries for technical or department/division information.
• Coordinates blood draw requests and specimen pickups with the phlebotomy and courier departments.
• Assists Business Development and Client Service teams with maintenance of existing accounts.
• Assists with the development and maintenance of Client Service policies and procedures.
• Acts as a resource for providing general direction and technical assistance to other laboratory and clerical staff.
• Instructs students and new caregivers as assigned.

Benefits

• Comprehensive suite of Total Rewards
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level