Client Service Representative I

Canon U.S.A., Inc.•Colorado Springs, CO

82d•Onsite

About The Position

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. This role involves prompt review and response to management and client requests via various communication channels, contributing to the creation of a Site Procedure Guide, and potentially covering various site responsibilities such as Copy/Print Production, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, and File Room/Records File Services. The position requires attending cross-functional trainings for coverage purposes, and site responsibility may change based on client and/or division needs. Specific duties within Mail/Courier Services include prompt and accurate receiving, sorting, delivery, pick up, and processing of mail and courier items, tracking accountable items, researching and routing unidentified mail, logging messenger items, responding to customer requests, performing routine equipment upkeep, and recording customer inquiries and fulfillment.

Requirements

HS Diploma, GED, or equivalent experience required.
Less than one year of related experience.
Basic computer skills/technical knowledge.
Ability to multitask and prioritize in order to meet deadlines.
Good customer service and communication skills.
Ability to work with minimal supervision.
Ability to work OT as needed.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
Ability to lift up to 50lbs.
Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
Must be legally authorized to work in the United States.
All applicants must reside in the United States at the time of hire.

Nice To Haves

Customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Responsibilities

Promptly informs supervisor of potential problems or customer concerns.
Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
Strong focus on providing good customer service.
Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
Site responsibility and location of coverage may change based on client and/or division needs.
Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
Researches and routes unidentified and generic mail.
Receives, logs, delivers and tracks messenger items.
Responds to customer requests.
Performs routine upkeep of equipment.
Records and tracks customer inquiries and fulfillment of requests.