Client Service Representative I

Canon U.S.A., Inc.•West Goshen Township, PA

9d•Onsite

About The Position

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. This role involves a strong focus on customer service and may include responsibilities such as Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, and File Room/Records File Services, depending on the assigned location. The position requires attending cross-functional trainings for coverage purposes and may involve changes in site responsibility and location based on client and/or division needs. Specific duties within Copy/Print Production include reproduction of print requests, preparing documents for printing, binding, assembling, sorting, laminating, and performing quality control checks. For Reception/Office Services, duties include greeting visitors, answering phones, taking messages, scheduling conference rooms, and accepting deliveries. Device Maintenance involves performing and maintaining reprographic equipment, following daily maintenance procedures, performing routine upkeep, evaluating equipment issues, delivering paper, assisting end-users, recording meter reads, maintaining service reports, and monitoring supplies.

Requirements

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
Basic computer skills/technical knowledge.
Ability to multitask and prioritize in order to meet deadlines.
Good customer service and communication skills.
Ability to work with minimal supervision.
Ability to work OT as needed.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
Ability to lift up to 50lbs.
Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
Must be legally authorized to work in the United States.
All applicants must reside in the United States at the time of hire.
The Company will not pursue or support visa sponsorship.

Nice To Haves

Compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Responsibilities

Promptly informs supervisor of potential problems or customer concerns.
Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
Strong focus on providing good customer service.
Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
Site responsibility and location of coverage may change based on client and/or division needs.
Responsible for prompt and accurate reproduction of all print requests.
Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.
Receives, logs, delivers and tracks all activity for reporting purposes.
Responds to customer requests.
Performs routine upkeep and basic maintenance of equipment.
Records and tracks customer inquiries and fulfillment of requests.
Performs daily convenience care functions as needed.
Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
May also be responsible for copy/binding/copier maintenance.
Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
Follows daily, established maintenance processes and procedures.
Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
Evaluates equipment issues and notifies service department if unable to resolve.
Delivers paper.
Assists end-users in basic functionality of equipment.
Records meter reads.
Maintains service activity reports.
Monitors supplies and restocks inventory.