CLIENT SERVICE REPRESENTATIVE I - LAB SUPPORT

Beebe Healthcare•Lewes, DE

8h•Onsite

About The Position

The Client Service Representative I collaborates with physician offices, patients, and internal customers to ensure all client needs are met accurately and efficiently. This role involves providing education on laboratory specimen requirements and addressing a wide range of inquiries, all while delivering world-class patient experience. The ideal candidate is enthusiastic about customer service and motivated to work within a patient-centric team in a healthcare environment.

Requirements

High School Diploma or GED equivalent required
Clear Communication Skills Both Written and Verbal
Knowledge Of Basic Computer Programs
Able To Keep Confidential Information Regarding Patients, Team Members
Able To Withstand Crisis Situations
Has Skills to Provides Customer Service to Patients, Team Members and Visitors

Nice To Haves

1+ year previous experience in a contact center/call center, medical coding, or laboratory is preferred

Responsibilities

Act as a liaison between Beebe Healthcare Laboratories, patients, physician offices, and internal customers.
Resolve routine customer requests with questions or services via inbound, outbound calls, or the Internet.
Speak with patients and internal customers in a courteous, friendly, and professional manner using protocol procedures.
Inquire, clarify, and confirm patient and internal customer requirements and understand the solution.
Provide additional education and information as needed to patients, physician offices, and internal customers.
Utilize the Epic EMR modules to document customer interactions and to research information required to answer questions from patients, physician offices, and internal customers.
Notify clients of test results in a timely and accurate manner documenting notifications via Epic� Beaker.
Perform requisition entry functions for test requests received from external facilities.
Participate in activities designed to improve customer satisfaction and business performance.
Perform administrative support for entering or editing participating submitters, requisition follow-up tasks, courier dispatches, outreach supply orders, and laboratory charge review functions.
Other clerical duties as needed.