Client Service Rep - Teller (Hazel Dell Branch)

Riverview Bank•Vancouver, WA

7d•Onsite

About The Position

CONTRIBUTES TO THE PROVISION OF BASIC BANK DEPOSIT SERVICES WHILE PROMOTING A POSITIVE RIVERVIEW IMAGE THROUGH FRIENDLY AND EFFICIENT PROCESSING OF CUSTOMER TRANSACTIONS WHILE FOLLOWING BANK POLICIES AND PROCEDURES. IN ADDITION, THE INCUMBENT DEVELOPS SKILLS TO GENERATE DEPOSIT GROWTH BY LEARNING HOW TO ASSERT HIMSELF OR HERSELF AND EFFECTIVELY SELL AND CROSS-SELL RIVERVIEW PRODUCTS AND SERVICES.

Requirements

High school diploma or general education degree (GED); and 1 year of cash handling/customer service experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out detailed written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to promote the sale of products and services through verbal recommendation.
Requires the basic skills associated with the general use of computers and other business office equipment.
Ability to offer flexibility in a changing work environment is imperative.
High attention to detail.

Responsibilities

Provide customer service and use problem solving skills to satisfy customer needs (may be in person and/or via the telephone).
Computer data entry and inquiry.
Process, record, track and verify various types of financial transactions, information and events.
Prepare and/or complete various reports and forms accurately.
Maintain a balanced cash drawer.
Sell and cross-sell Riverview products and services.
Open new accounts.
Follow branch procedures.
Comply with regulatory and state and federal laws.
Follow all security procedures.
Participates in and completes training objectives with passing scores.
Follow all Riverview policies and procedures.
Other duties as assigned.