Client Service Rep, Lab, 40hr, Mixed Shift

UMass Memorial Health•Worcester, MA

6d•Onsite

About The Position

Under the direction of the Manager and Supervisor of Customer Service performs a variety of administrative duties including dissemination of results, answering questions regarding specimen requirement, specimen collection procedures, turn-around times, and coordinating the delivery of electronic and paper reports. At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Requirements

Equivalent to a high school diploma.
1-3 years of additional training or experience in clinical laboratories.
Lab-testing knowledge, familiarity with medical terminology, excellent PC skills.

Nice To Haves

Physician office setting preferred.
Excellent customer service preferred.
Sales, medical or non-medical call center experience preferred.

Responsibilities

Handles customer contact received by telephone regarding specimen requirements, turn-around times, results, specimen collection procedures, requested changes in testing, verification of test orders, and nursing home and home draw requests.
Provide accurate, courteous, and timely communication with our customers.
Initiates customer contact to communicate results for critical values, custom calls, STAT, and customer request call and/or fax testing, and test cancellations.
Enters the actions performed into the computer system upon completion as necessary.
Processes the mailing of paper reports via local and remote printer via Laboratory Information System and other laboratory departments.
Receiving and relaying scheduling from patient care providers regarding PTH Turbo testing and communicates patient information and DOS to Chemistry Department via email.