Client Service Officer

Texas Capital Bank•Richardson, TX

About The Position

The Operations Associate – Client Service Officer serves as a primary operational point of contact for commercial banking clients. The role supports relationship teams by managing service requests, coordinating onboarding and account maintenance, and ensuring timely and accurate execution of client instructions. It balances client experience, operational excellence, and risk and control discipline. The officer provides day-to-day service for assigned commercial clients and partners with Relationship Managers and Treasury Officers. The role supports deposit, treasury, and lending products, including lockbox, cash vault, wires, ACH, and information reporting. It coordinates account openings, modifications, closures, and signatory changes; reviews documentation; and liaises with internal operations teams. The position processes and tracks service requests, supports transaction inquiries, and identifies or escalates issues. It also supports compliance and control activities, process improvements, audits, examinations, and internal reviews. Success is measured by service-level adherence, client satisfaction and responsiveness, documentation accuracy, reduced rework and escalations, and compliance with control and risk requirements.

Requirements

Bachelor’s degree or equivalent experience.
5–7 years of experience in commercial banking operations, client service, or commercial banking support.
Strong understanding of commercial banking products and services.
Experience working in a regulated environment with defined controls.
Strong client service and communication skills.
High attention to detail and accuracy.
Ability to manage multiple priorities and deadlines.
Strong problem-solving and escalation judgment.
Collaborative mindset and strong partnership skills.
Proficiency in MS Office and banking platforms.

Nice To Haves

Experience supporting Commercial or Corporate Banking clients.
Familiarity with KYC/AML and onboarding requirements.
Experience working with workflow or case management systems.
Exposure to treasury management or lending operations.

Responsibilities

Act as the day-to-day service contact for assigned commercial clients.
Partner with Relationship Managers and Treasury Officers to support client needs.
Manage client inquiries related to accounts, services, documentation, and transactions, providing timely follow-up and clear communication.
Support onboarding and maintenance for deposit, treasury, and lending products, including lockbox, cash vault, wires, ACH, and information reporting.
Coordinate account openings, modifications, closures, and signatory changes.
Review client documentation for completeness and accuracy before submission.
Coordinate with internal operations teams to support seamless execution.
Process service requests in accordance with service-level agreements and internal procedures.
Track service tickets, requests, and follow-ups through completion.
Identify and escalate issues or delays affecting client experience.
Support transaction inquiries, including wires, ACH, and account research.
Adhere to bank policies, procedures, and regulatory requirements.
Support KYC, AML, and client due diligence processes.
Validate that documentation and approvals meet control standards.
Escalate potential risks, control gaps, or client issues as appropriate.
Identify process inefficiencies and recommend improvements.
Participate in process changes, system enhancements, and training initiatives.
Support audits, examinations, and internal reviews as needed.