Client Service Manager – Building Automation
About The Position
Our Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You’ll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions. Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.
Requirements
- 8+ years of on-the-job experience working within the Building Technology industry or Engineering HVAC or Building Automation systems
- Demonstrated ability to manage customer service agreements, maintenance contracts, or recurring service programs within a technical, industrial, or building technology environment.
- Experience using Microsoft Office and business software systems
- High school diploma or state-recognized GED
- Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Nice To Haves
- Proven experience leading service operations, driving business performance, and managing customer relationships within a comparable service-based industry.
- Experience in demand-side energy services or Certified Energy Manager
- Associate degree from a two-year/technical college or bachelor's degree
- Experience coordinating and prioritizing work across multiple stakeholders, including field technicians, service coordinators, schedulers, planners, or project teams
Responsibilities
- Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
- Balance time between on-site customer interactions and back-office responsibilities
- Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio
- Develop service delivery plans with the customer to provide service agreement scope of work
- Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
- Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
- Maintain excellent organizational and interpersonal skills
Benefits
- Health and wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
