Client Service Manager / NY

Highmark Health • Latham, NY

10d • $25 - $38 • Hybrid

About The Position

This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are maintained. Assist in the preparation of proposals, meeting materials and/or sales collateral during the account renewal process. Evaluate, recommend and implement processes to ensure that account objectives are met. Serve as the sales liaison between group administrators and Highmark internal departments for problem resolution. This is a hybrid based role in Latham, NY or Buffalo, NY - 3 days a week onsite - T, W, TH.

Requirements

• Bachelor's Degree OR 3 years of relevant, progressive experience in the area of specialization in lieu of bachelor's degree.
• 3 years of relevant, progressive experience in the area of specialization OR Bachelor's Degree.
• State specific Producer License’s for Life, Accident & Health are required or must be obtained within 45 days of hire.
• Service orientation
• Diligence
• Problem Solving
• Communication
• Drive for Results
• Evaluates Critically
• Influence, Persistence & Resilience
• Planning and Organizing

Nice To Haves

• None

Responsibilities

• Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.
• Assist in the preparation of benefit design analysis for specialized proposals and quotes. Runs financial reports or performs basic financial analysis on utilization data and market research and analysis. Develop detailed specifications for implementation of new products for clients. May conduct enrollment meetings during the account renewal process.
• Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.) Leverage internal resources to bring the best service and problem resolution to assigned accounts.
• Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery. Develop documents and processes to ensure effective communication via work plans for all account implementation activities.
• Function as the primary contact for the resolution of the day to day account service issues. Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
• Other duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level