Client Service Manager

BluePearl Vet, LLC • Sandy Springs, GA

28d • $27 - $38 • Onsite

About The Position

Take the next step in your career and join the BluePearl Specialty + Emergency Pet Hospital family as a Client Service Manager for our emergency and specialty hospital. BluePearl Specialty + Emergency has an immediate need for a confident, caring, and results-driven Client Service Manager to join our team. The Client Services Manager plays a vital role on our team by handling day-to-day client service operations under the supervision and mentorship of the Practice Manager or Area Leader.

Requirements

• Associate degree or equivalent in a related field preferred.
• 3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.

Nice To Haves

• Passionate leader who is ready to make a difference.
• Excellent time management, follow through and organizational skills.
• Love building successful teams who provide premier customer service and patient care.

Responsibilities

• Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
• Partner with the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
• Be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
• Actively participate as a member of the hospital management team by building positive internal relationships and offering useful feedback, encouragement, support and participation in process-improvement efforts.
• Partner with your recruiter for new hire selection or internal transfer to fill open client service positions.

Benefits

• Trupanion pet insurance
• Discounts to our associates for pet treatments, procedures, and food.
• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Paid time off and floating holiday plans
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree