Client Service Manager II

Fidelity • Salt Lake, UT

3d • Onsite

About The Position

Fidelity Private Shares is looking for an energetic, engaging individual to join our client services team as a Client Service Manager. The primary responsibility of this role is supporting users of the Fidelity Private Shares (FPS) platform—through inbound support tickets, our self-help library, and other educational materials. Alongside this work, you will consult with our developers to solve problems and communicate customer feedback to our product team. This role will also provide opportunities to help support other initiatives that our client service team undertakes.

Requirements

• 3-5 years of experience supporting customers in a B2B SaaS company.
• Excellent verbal and written communication skills.
• Ability to keep multiple projects organized and moving forward.
• Willingness to dive in and learn new things.
• Empathetic, tech-savvy, and interested in working with startups from seed to mid-stage.

Nice To Haves

• Familiarity with the subject matter or equity management platforms.
• Familiarity with Zendesk, Hubspot Service Hub or a similar ticket tracking product.

Responsibilities

• Supporting users of the Fidelity Private Shares (FPS) platform through inbound support tickets, our self-help library, and other educational materials.
• Consulting with developers to solve problems.
• Communicating customer feedback to the product team.
• Helping to support other initiatives that the client service team undertakes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed