Client Service Manager (Hybrid Opportunity)

Wealth Enhancement Group•Denver, CO

1d•Hybrid

About The Position

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com . Our Cherry Creek office in Denver, Colorado has an exciting opportunity for a Client Service Manager ! This role supports a high-performing, fast-growing group of advisors. You'll partner within a collaborative, close-knit environment while working directly with clients to help deliver on their financial objectives. This role is hybrid position. In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000.00 to $85,000.00 , exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Requirements

Bachelor's degree (or equivalent experience) in business, finance, economics, or a related field
Minimum of 3–5 years of industry experience
Excellent verbal and written communication skills
Ability to meet deadlines, adapt under pressure, and prioritize tasks
Ability to train new employees as needed
Strong attention to detail in recording transactions and data in Salesforce
Proven relationship-building skills with internal and external clients
Ability to foster client relationships and develop trust, as demonstrated by lead financial advisor
Demonstrated industry, product, and company knowledge
Commitment to collaboration and participation in WEG initiatives
Adherence to Wealth Enhancement's values, core competencies, and brand standards
Proficiency in Microsoft Office and Salesforce

Nice To Haves

FINRA Series 7 and 66 (or 63 and 65), preferred but not required
Experience with Workday preferred

Responsibilities

Greet clients and maintain a professional, welcoming office environment
Schedule meetings with product vendors and sponsors
Manage and distribute mail, including coordinating overnight deliveries
Order marketing materials and printer supplies; coordinate printer maintenance with vendors and Technology
Ensure accurate completion of prospect and new client paperwork and account setup
Follow up on funds transfers from surrendering companies
Maintain client relationship management (CRM) database and client files
Research and promptly resolve issues with the broker/dealer, WEG Operations, and vendors
Record incoming assets using the appropriate tools
Engage with clients to understand their history and financial needs
Prepare account transactions, trades, deposits, withdrawals, and required minimum distributions
Address client requests, determine necessary action, and either resolve or elevate to advisors as appropriate, including death claim processing
Coordinate with clients’ tax or legal counsel on relevant matters
Gather client data and prepare materials for meetings and reviews
Conduct tax research and assist with 1099 forms
Complete any follow-up actions resulting from client reviews
Demonstrate understanding and application of our Suitability Guidelines, operational processes, and sales model
Maintain working proficiency with financial products, including annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
Attend client service and company educational events and vendor presentations as appropriate
Mentor and train Client Service Associates (CSAs)
Assist advisor teams in streamlining operational processes
Participate in operational projects to support enhancements and changes
Communicate process and sales updates to the team
Manage vendor relationships to Service Level Agreements
All other duties as assigned.

Benefits

Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)