Client Service Manager II

TELUS Agriculture & Consumer Goods•Calgary, AB

About The Position

The Client Success team at TELUS Agriculture & Consumer Goods is the voice of our customers and their strongest advocate internally. We partner with companies across the entire supply chain—from seed manufacturers and farmers to multinational consumer goods corporations—helping them unlock the full value of our digital solutions. As a Client Success Manager II, you'll build deep, trust-based relationships with assigned clients, ensure they achieve their business objectives, and drive continuous expansion of our partnerships. Your work directly impacts how producers and enterprises optimize their operations, improve sustainability, and create more efficient, transparent value chains.

Requirements

Proven experience (3+ years) in a client-facing role such as account management, customer success, client relations, or similar
Strong interpersonal and communication skills with the ability to build rapport and communicate effectively with stakeholders at all levels
Strategic thinking and problem-solving abilities—you can understand complex client challenges and develop solutions that drive business outcomes
Detail-oriented with excellent organizational and time management skills, able to manage multiple client relationships simultaneously
Proficiency with CRM software and client success/business management tools
Ability to analyze data and metrics to make informed decisions and identify trends
A proactive, customer-centric mindset with a bias for action and growth-oriented leadership
Bachelor's degree in business, communications, or a related field (or equivalent professional experience)

Nice To Haves

Experience in the Agriculture, SaaS, or Consumer Goods industries
In-depth knowledge of TAC's service offerings, technology solutions, and TELUS strategies
Professional certifications or formal training in Customer Success Management, Account Management, or Business Relationship Management

Responsibilities

Build and cultivate deep, trust-based relationships with assigned clients across the supply chain, serving as their primary point of contact and strongest internal advocate
Develop a comprehensive understanding of each client's contracts, business objectives, challenges, and success criteria, translating their needs into clear KPIs and measurable outcomes
Onboard new clients and proactively engage existing clients through product demonstrations, training, and regular business reviews to ensure they're maximizing value from our solutions
Monitor client usage, health metrics, and engagement patterns to identify expansion opportunities and at-risk accounts, taking swift action to keep customers focused on successful delivery
Collaborate cross-functionally with sales, product, engineering, and support teams to resolve client issues, coordinate solutions, and advocate for customer needs internally
Identify and pursue upsell and cross-sell opportunities based on evolving client needs and market trends, driving revenue growth and deeper partnerships
Stay current with industry trends, TAC's product roadmap, and best practices in client success management to position yourself as a trusted advisor to clients
Gather and communicate Voice of Customer feedback internally on a regular cadence, ensuring client insights inform product development and service improvements
Manage administrative responsibilities including CRM updates, documentation of client interactions, and preparation of regular health and performance reports