Client Service Manager I

Gallagher • Lake Mary, FL

3d

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

At Gallagher, we’re united by a commitment to excellence and a passion for helping businesses grow, communities thrive, and people prosper. As a Personal Lines Client Service Manager I, you’ll play a key role in delivering high-quality service to our clients, ensuring their needs are met with care and precision. This is your chance to join a team that values collaboration, innovation, and your professional growth.

Requirements

• Bachelor’s degree or equivalent experience (0+ years in client service or claims management) OR a high school diploma/GED with 3+ years of relevant experience.
• Producer’s License
• Proficient in Microsoft Office tools
• Proactive approach to managing multiple priorities
• Ability to engage in consultative discussions
• Ability to explain complex issues in simple terms
• Ability to work independently to achieve goals

Nice To Haves

• Previous insurance knowledge
• Experience managing client relationships
• Financial acumen

Responsibilities

• Manage a portfolio of accounts, building strong relationships with clients and ensuring their needs are met with exceptional service.
• Work closely with our Production team to lead the renewal process, delivering tailored solutions that align with client goals.
• Secure existing business, drive the sale of additional services, or coordinate resources to address risk management needs.
• Act as a trusted point of contact for clients, stepping in when Producers or Account Executives are unavailable.
• Build and maintain strong client relationships through ongoing care and communication.
• Partner with internal teams to deliver timely, high-quality solutions.
• Support Producers and Account Executives in managing client accounts.
• Drive client retention and satisfaction by addressing their unique needs.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level