Client Service Manager - Health & Wellness
About The Position
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Requirements
- Bachelor’s degree preferred
- 5+ years of experience in the Employee Benefits industry
- 5+ years of experience in a Client Service position
- Strong knowledge of Health & Wellness plans, funding arrangements, and compliance
- Demonstrated leadership or team oversight experience
- Excellent communication, relationship management, and problem-solving skills
- Life & Health insurance license required
Responsibilities
- Lead and oversee all aspects of client service delivery for assigned Health & Welfare accounts
- Partner with Producers to develop and execute client strategies and service plans
- Serve as the senior day-to-day contact for clients; build and maintain strong, consultative relationships
- Drive client satisfaction, retention, and revenue growth, enhancing client outcomes through strategic and consultative service delivery
- Coordinate cross-functional resources (analytics, compliance, pharmacy, wellness, carriers, vendors) to deliver integrated solutions
- Oversee renewal, implementation, and ongoing plan management activities
- Ensure accuracy, quality, and timeliness of deliverables, including reports, communications, and compliance requirements
- Identify client needs and recommend solutions to improve program effectiveness and outcomes
- Proactively manage service issues, risks, and escalations to resolution
- Support business development efforts, including client retention and identification of growth opportunities
- Champion branch initiatives, operational priorities, and best practices
- Foster a collaborative, accountable, and high-performance team environment
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
