Client Service Manager - Business Insurance
About The Position
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). As our Client Service Manager on the Business Insurance team, you’ll work closely with the service team, sales team, and MN/WI BI leadership team to achieve best practice targets in the areas of revenue growth, operations efficiency, legal/compliance, as well as project leadership. This position will partner with MN/WI BI leadership to execute department objectives in alignment with overall business strategies and objectives. This position will also assist all Business Insurance department managers with the development and auditing of processes & procedures. Assist with onboarding/training of new and existing colleagues.
Requirements
- Bachelor’s degree in related field or 7 years’ insurance experience, including knowledge of business insurance lines for sales, service, or underwriting perspective required.
- Must be detail-oriented with excellent organizational and time management skills.
- Good interpersonal skills and a high sense of urgency.
- Excellent written and verbal communication (public speaking required).
- Prior success and experience in managing change in a fast-paced environment.
- Ability to effectively build and maintain positive working relationships with management and peers.
Nice To Haves
- Previous team management experience preferred.
Responsibilities
- Work closely with the service team, sales team, and MN/WI BI leadership team to achieve best practice targets in the areas of revenue growth, operations efficiency, legal/compliance, as well as project leadership.
- Partner with MN/WI BI leadership to execute department objectives in alignment with overall business strategies and objectives.
- Assist all Business Insurance department managers with the development and auditing of processes & procedures.
- Assist with onboarding/training of new and existing colleagues.
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
- Health and welfare benefits
- Tuition assistance
- 401K savings and other retirement programs
- Employee assistance programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
