Client Service Leader

Gallagher•Baton Rouge, LA

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. At Gallagher, we believe in shaping a future defined by excellence. As a Client Service Leader, you’ll lead a team dedicated to delivering high-quality service to our clients. This role is pivotal in ensuring client satisfaction, retention, and enhancing Gallagher’s value. You’ll work closely with the Branch Client Service Director and Branch Manager to align team goals with branch strategies.

Requirements

Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
1+ years supervisory experience.
Appropriate licensing as required.

Nice To Haves

Experience in managing teams and client accounts.
Strong communication skills to explain complex issues simply.
A collaborative mindset to work with colleagues and clients.
A commitment to ethical practices and client satisfaction.
Ability to adapt and thrive in a dynamic environment.
Prior experience designing and implementing productivity and client service improvements
Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment
Keen understanding of professional and industry standards/practices.

Responsibilities

Lead a team of client service professionals, ensuring they deliver top-notch support to both internal and external clients.
Work closely with the Branch Client Service Director and Branch Manager to align team goals with the branch’s strategy.
Your leadership will directly influence client satisfaction, retention, and the overall success of our branch.
By fostering a culture of collaboration and continuous improvement, you’ll help your team thrive and deliver real value to our clients.