Client Service Lead

Ethos Veterinary Health • San Francisco, CA

9d • Onsite

About The Position

We are seeking a seasoned Client Service Lead to oversee and enhance our department. This role is essential in ensuring that our Client Service Coordinators provide exceptional service as the initial point of contact for our clients. As a veterinary Client Service Lead, you will be responsible for leading and mentoring a team of Client Service Coordinators, ensuring all team members deliver outstanding client experiences, and developing and managing the monthly scheduling to ensure appropriate coverage. You will also supervise department payroll and staffing costs, including the review and approval of timecards, and serve as a Client Service Coordinator when necessary. Additionally, you will ensure the accurate completion of daily financial close processes, contribute to the development and refinement of standard operating procedures (SOPs) to enhance efficiency and compliance, and drive performance in staff development, training, client satisfaction, and safety. Other duties as assigned.

Requirements

• A minimum of 3 years of experience in a high-volume, fast-paced client service environment
• Experience in a veterinary clinic is required
• Demonstrated self-starter with a strong sense of ownership, professionalism, and a positive demeanor
• Proven ability to lead by example, mentor, and train team members effectively
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and communication systems
• Excellent communication skills, both verbal and written

Nice To Haves

• Experience with Vetspire or EzyVet software is preferred

Responsibilities

• Lead and mentor a team of Client Service Coordinators
• See that all team members deliver outstanding client experiences
• Develop and manage the monthly scheduling to ensure appropriate coverage
• Supervise department payroll and staffing costs, including the review and approval of timecards
• Serve as a Client Service Coordinator when necessary
• Ensure the accurate completion of daily financial close processes
• Contribute to the development and refinement of standard operating procedures (SOPs) to enhance efficiency and compliance
• Drive performance in staff development, training, client satisfaction, and safety
• Other duties as assigned

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Flexible Spending Accounts (FSA)
• 401(k) retirement plan
• Employee Assistance Program (EAP)
• 3 weeks accrued paid time off (PTO)
• Uniform allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed