Client Service Lead - Weekend Night Shift
. Crane Worldwide Logistics .•Lockbourne, OH
•Onsite
About The Position
This position is for a Client Service Lead responsible for handling client inquiries, orders, and complaints. The role involves resolving issues related to orders and delivery dates, determining the cause of problems, and implementing solutions. The Client Service Lead will also provide leadership, coaching, and training to a team of client service specialists. The company, Crane, emphasizes a Great Place to Work environment with excellent benefits.
Requirements
- High School Diploma or GED
- 3-5 years client service experience
- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation Skills
- Listening
- Resolving Conflict
- Ability to Multi-task
Responsibilities
- Responds to orders, general client inquiries, invoice questions, and client complaints.
- Records consistent problem areas.
- Resolves issues with orders, delivery dates, or service.
- Resolves client complaints by determining the cause of the problem, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
- Handles client responses that may require deviation from standard procedures.
- Provides leadership, coaching, and training to a team of client service specialists.
- Performs other duties as assigned.
Benefits
- Quarterly Incentive Plan
- 136 hours of Paid Time Off (17 days per year)
- Medical benefits
- Dental benefits
- Vision benefits
- Tuition Reimbursement
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time
- Employee Discounts
- Wellness Incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
