Client Service Lead Representative

Canon Careers•Washington, DC

11d•Onsite

About The Position

Responsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the processing of external vendor billing. Maintains and promotes positive customer relationships. Performs daily key operator and/or convenience care functions. Requires effective knowledge and use of all established policies, procedures, tools, and equipment. Maintains and promotes positive customer relationships.

Requirements

Associates degree or equivalent experience required, plus 6 or more years of related experience.
Strong customer service and communication skills are required.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
Must be able to lift up to 50lbs.
You must be legally authorized to work in the United States.
The Company will not pursue or support visa sponsorship.
All applicants must reside in the United States at the time of hire.

Responsibilities

Monitors and ensures compliance with established workflow processes and procedures.
Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications.
Ensures quality control of shift work (perform physical check of work, check against customer requests, check quality and consistency of processing).
Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.
Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.
Performs data entry.
Supervises supply inventory and record keeping.
Ensures site records such as logbooks, time sheets and other reporting devices are properly used and maintained by the staff.
Responsible for overall health of the account, including organization, scheduling assignments for staff, and managing the daily work flow.
Oversee the generation of daily and monthly departmental reports; supervise the processing of external vendor billing.