Client Service & Investment Operations

Northwestern Mutual • Edina, MN

14h • $70,000 - $85,000 • Hybrid

About The Position

At Legacy Capital Group , we believe anything is possible with the right financial plan. Through our customized financial planning, we equip our clients to achieve goals beyond what they can imagine. They gain peace of mind in the present, clarity of vision for the future, and the promise of legacy for generations to come. Our team is looking for a strategic individual who thrives in a fast-paced, team-focused work environment to join us as a Client Service & Investment Operations . This role serves as a primary link between our internal departments, corporate home office and the clients we serve. Successful completion of tasks and responsibilities will help foster and develop impactful, enduring client relationships. This position is located in the Northwestern Mutual – Edina office, located at 3600 Minnesota Drive, Suite 600 Edina, MN 55435, with working hours between 8:00 AM – 4:00 PM.

Requirements

• Bachelor’s degree in business, finance, or a related field (preferred) or equivalent experience
• 5+ years of experience in investment operations or financial services support, preferred
• Active licenses: SIE, Series 6, and Series 63 (or equivalent), preferred
• Proficiency with investment operations platforms, data management, and standard office software (e.g., Excel, CRM systems, workflow tools).
• Ability to learn new technology quickly.
• Excellent organizational skills with exceptional attention to detail and the ability to prioritize multiple deadlines in a fast-paced environment.
• Strong analytical, problem-solving, and communication skills; capable of identifying root causes and implementing sustainable solutions.
• Proactive, autonomous mindset with a true team-player attitude; comfortable collaborating across departments.

Responsibilities

• Own end-to-end investment operations for a team of four financial advisors and support staff, ensuring smooth, timely delivery of services.
• Open and track new investment accounts; prepare and implement account paperwork; process check deposits; manage client rollovers; and monitor money transfers to ensure accuracy and timeliness.
• Oversee client onboarding and ongoing documentation, maintaining accuracy and consistency across all client files throughout the lifecycle.
• Serve as the team’s knowledge advocate: collaborate with internal teams on system enhancements, product updates, and compliance opportunities or changes
• Identify, analyze, and resolve escalated operational issues and exceptions; implement durable solutions and process improvements.
• Contribute to a culture of continuous improvement through data-driven insights and feedback from the advisory team.

Benefits

• Salary range: $70,000–$85,000 (commensurate with experience and licensure), plus discretionary bonus
• Hybrid work schedule (Edina office; 3-4 days/week on-site)
• Medical and long-term disability insurance
• 401(k) enrollment with employer matching contributions
• Generous PTO and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees