Senior Consultant, Investment Operations Client Management

Northern Trust•Chicago, IL

1d•Hybrid

About The Position

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Senior Consultant, Client Management-Investment Operations The Senior Consultant is a key member of Northern Trust’s Investment Operations Outsourcing (IOO) client service team, partnering with asset manager clients to deliver high quality middle office investment outsourced operations. In this role, the Senior Consultant works directly with external clients and internal stakeholders partners to understand business needs, lead discussions, resolve complex operational issues, and drive continuous improvement across end to end middle office services. Through a global operating model and a single integrated platform, IOO supports post trade activities, valuation, performance, and reporting while balancing quality, risk, and cost.

Requirements

University degree preferred or years of relevant experience
3 to 5 years of experience within an asset management investment operations environment
A trusted advisor who partners with internal stakeholders and external asset management clients to deliver consistent, high quality investment operations outcomes
Ability to build strong, credible relationships with clients and senior leaders through clear communication, sound judgment, and deep operational expertise
Strong understanding of the investment operations trade lifecycle and operating model, with the experience to navigate complex issues and support informed decision making
Consulting mindset with a demonstrated ability to improve processes, strengthen operating models, and enhance client outcomes
Analytical problem solver who leverages data and tools such as Power BI and Excel to deliver insights, support transparency, and drive continuous improvement

Responsibilities

Client Service Management Develop a strong understanding of client business needs, deliverables, and service expectations Lead client and internal discussions and respond independently to complex inquiries Drive timely resolution of client issues through coordination with internal partners Serve as a subject matter expert on the IOO operating model and client business Lead the development and implementation of process enhancements aligned to client needs and service level agreements
Relationship Management Serve as a primary point of contact for internal teams supporting client relationships Build strong, trusted relationships across teams to enhance service delivery Use collaboration and influence to resolve issues and drive positive client outcomes Provide guidance and mentorship to junior team members
Operations Management Oversee daily investment operations including cash activity, reconciliations, reporting, and fee billing Lead larger, more complex, cross functional initiatives Identify and drive process and service quality improvements Strengthen procedures and controls to mitigate operational, financial, and reputational risk

Benefits

Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits.
Northern Trust also provides a discretionary bonus program that may include an equity component.

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