Client Service Billing - Investment Management - Analyst

Morgan Stanley • Seattle, WA

1d

About The Position

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethics. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Morgan Stanley Investment Management (MSIM) is one of the largest global asset management organizations of any full-service securities firm, with 45 offices serving clients in 19 countries. MSIM’s professionals worldwide provide outstanding long-term investment performance. We offer clients a diverse array of equity, fixed income, liquidity, and alternative investments, including merchant banking strategies. Role Summary The Client Service Billing Analyst supports multiple phases of the client billing lifecycle, with a primary focus on billing inquiries, fee setup review, fee summary creation and distribution, and accounts receivable follow-up. The role partners closely with internal business teams to ensure accurate billing, timely issue resolution, and a high-quality client experience. This position reports directly to the Vice President, IM Billing.

Requirements

• One to three years of relevant client service and finance experience within the financial services industry is preferred; equivalent experience will be considered.
• Strong verbal and written communication skills with the ability to effectively partner with internal and external stakeholders.
• Advanced computer skills, particularly in Excel, including pivot tables and lookup functions (e.g., VLOOKUP/XLOOKUP).
• Excellent organizational skills with strong attention to detail.
• Proven ability to prioritize competing demands while maintaining clear and proactive communication regarding deliverables.
• Demonstrated ability to report data accurately and reconcile information against source documentation.
• Strong analytical and problem-solving skills.
• Ability to work independently on billing deliverables and projects to achieve desired results.
• Undergraduate degree required, accounting and/or finance preferred

Responsibilities

• Serve as a lead team member responsible for monitoring, assigning, and responding to inquiries received through the Revenue Operations email inbox from external clients and internal business partners, including ad hoc reporting requests.
• Research and resolve billing questions and issues in partnership with the Parametric Billing Solutions, Client Service, and Sales teams, including preparation of ad hoc reporting as needed.
• Support the Parametric Billing Solutions, Client Service, and Sales teams by providing guidance on key billing account setup requirements that drive accurate client billing and revenue recognition.
• Create and distribute customized quarterly fee summaries for an assigned book of business, including completion of required quality control reviews.
• Independently manage Accounts Receivable collection efforts by documenting all client communications, providing monthly status updates, and escalating and resolving issues as they arise.
• Develop and maintain a thorough understanding of Parametric data transfer and ETL logic as it relates to the Client Billing application.
• Identify opportunities to improve efficiency and recommend enhancements to billing policies, processes, and procedures.
• Monitor, research, and resolve Credit Tracker items.
• Maintain quarterly fee upload logs, including review, tracking, and resolution of fee upload failures.
• Monitor the WAM workflow tool for billing group update submissions; interpret contract language, validate submissions, and complete billing group updates in the CRM system (Argos).
• Manage, manipulate, and interpret large volumes of data to support billing accuracy, reporting, and analysis.

Benefits

• Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and X Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees