Client Service Executive - Employee Benefits

Gallagher•Towson, MD

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview We are hiring for a Sr Account Execitive to work with risk management solutions to our growing client base. Do you have employee benefits experience working for a broker? Do you enjoy working with Large Groups and are highly proficient in the self-funding insurance arena? Are you an attention-to-detail type of person who feels correctness is key? The Senior Account Executive acts as a subject matter expert on client support, providing advanced client support to a large and critical book of business and guiding other account service professionals in their work. The position requires independent judgment, a high level of expertise and advanced skill in developing client strategies. In accordance with the seniority of the role, the Senior Account Executive possesses advanced skills including industry forecasting, carrier and industry relationship management, and advanced client retention strategies. The Senior AE can effectively partner with Producers to drive new business. The Ideal Candidate You are skilled and enjoy managing high responsibility and providing account management leadership to your clients and your colleagues. You are an industry subject matter expert and are skilled in leveraging your knowledge to create broad agency strategies, including leveraging forecasting to inform future action. You are able to lead, manage, influence, and mentor others at various levels in the team, from junior team members to agency leaders and peers. If this sounds like you, we invite you to keep reading and apply! The Client Service Executive is accountable for expanding existing relationships and delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of client accounts of moderate to high complexity. This role directly contributes to key business outcomes such as revenue growth, client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. The CS Executive's primary areas of focus are; Supporting the business priorities of Branch Managers, Production team members, and the client service function, Independently managing accounts of increasing complexity, Growing revenue by successfully counseling clients on additional business opportunity via cross-selling & up-selling, Driving Client Service Cycle, Delivering high quality client service consistent with AJG operational standards and practices, and Achieving operational productivity and performance metrics consistently.

Requirements

Bachelor's degree with 7+ years client service and/or claims management experience.
Must hold appropriate licensing as required and be able to travel up to 50% of the time.
Proficiency necessary in Microsoft office applications and in using technology as a tool to maximize productivity and quality.
Previous experience in managing client relationships essential.
Must possess strong written and verbal communication skills.

Nice To Haves

Insurance knowledge.
H&L experience preferred

Responsibilities

Growing and profitably managing an assigned group of client accounts successfully
Building relationships with existing clients by providing exceptional ongoing customer care
Seeking referrals from current client base to solicit new business prospects
Securing existing business and actively driving the sale of additional services.
Acts as a strategic relationship manager and client liaison.
Provides oversight in the sale of products/services by enhancing sales or services to prospects and existing accounts.
May offer training, development, and or supervision to lower-level staff.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program