Claims Client Service Executive Sales

The Hartford•Walnut Creek, CA

1d•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Client Service Executive, Sales is responsible for supporting profitable sales growth with their internal and external business partners. Additionally, the Client Service Executive, Sales will understand the sales appetites within their divisions to best market delivery of the end-to-end service offerings that differentiates The Hartford in the marketplace. We look to the Client Service Executive, Sales to support the end-to-end service mission while delivering engaging customer presentations that demonstrate professional diplomacy, articulated messaging and a friendly confidence that drives positive outcomes for our customers.

Requirements

Minimum of 10 years of Property and Casualty experience.
Prior sales and leadership experience required
Must reside within assigned geographic region, as face to face interactions are required
Functional expertise in multiline claims with a minimum of 5 years of functional claim experience in one or more of these product lines: Workers’ Compensation, Property, Auto or General Liability (or equivalent experience servicing large or VIP agencies / brokers).
Excellent ability to present virtually and in person to senior leaders and internal & external audiences
Advanced knowledge of analytical claim data review with demonstrated ability to consult re: loss cost containment initiatives through detailed analysis of claim results
Solid leadership acumen with prior leadership experience preferred along with the ability to influence those in which there is no direct authority
Strong conflict management skills and ability to navigate ambiguous situations.
Superior customer service skills (patience, empathy, active listening, service recovery, high degree of attentiveness & follow through)

Responsibilities

Supports the overall service mission by delivering customer presentations that demonstrate professional diplomacy, articulated messaging and confidence that drives positive outcomes for our customers.
Sells, negotiates and coordinates account services between underwriting, claims, agent/brokers partners and prospective accounts.
Promotes loss cost containment initiatives provided by The Hartford through detailed analysis of claim results.
Acts as liaison between underwriting and all service partners, to ensure a cohesive and coordinated team approach on all new business opportunities.
Provides training to local agents and business partners on new claim products and services.