Client Service Coordinator

BluePearl Vet, LLC • Los Angeles, CA

10h • $21 - $28 • Onsite

About The Position

BluePearl Specialty + Emergency Pet Hospital is hiring an extraordinary Client Service Coordinator in Los Angeles, CA. At BluePearl Veterinary Partners, our Client Service Coordinators are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Requirements

• Excellent customer service professional.
• Ability to function calmly and compassionately in situations that can be very emotional and difficult for our clients.
• Unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

Nice To Haves

• Peers turn to you for advice, guidance, comfort, and support.
• Seeking an opportunity with a team that inspires growth working in a collaborative environment.

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens to offer individual a warm and professional acknowledgement.
• Offer a friendly smile, strong eye contact and an approachable demeanor.
• Be a compassionate listener.
• Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• Determine whether an emergency arrival is a “stat” versus “standard” emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Benefits

• Trupanion pet insurance
• Discounts to our associates for pet treatments, procedures, and food.
• Health, dental, vision, and life insurance options.
• Flexible work schedules.
• Paid time off
• Floating holiday plans.
• Health and well-being resources to assist with stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed