Overnight Client Service Coordinator

Bayshore•London, ON

20d•Remote

About The Position

Bayshore HealthCare is a leading provider of home and community health care services in Canada, recognized for its commitment to excellence and innovation. We are seeking a Client Scheduling Coordinator to join our dynamic team. This role is crucial in connecting patients, families, and healthcare providers, ensuring seamless care delivery. We are looking for individuals with exceptional customer service skills, a strong desire to learn, and a passion for scheduling. This is an ongoing opportunity for dependable and compassionate individuals to work overnight sleep shifts from 9:00 PM to 7:00 AM, with a 7-shift rotation every 3 weeks. The position is remote, though initial training will be conducted in-office. While not a solely on-call role, it requires a high degree of flexibility and responsiveness to support continuity of care and scheduling operations. Candidates must also be available for evenings, weekends, and occasional daytime hours to cover operational needs such as vacation and unplanned absences. Additional shifts may be offered based on business needs, and availability will be a key factor in ongoing scheduling.

Requirements

A minimum of two years related customer service experience, preferably in healthcare.
Proven customer service skills, preferably in healthcare or other high-paced customer service environment.
Strong ability to communicate effectively, both written and orally, in English.
Ability to handle issues and problem solve with tact and diplomacy.
Excellent computer skills (Windows, Microsoft office, internet, EMR).
Ability to prioritize and handle multiple demands in a fast-paced environment.
Proven organizational and teamwork skills; able to work independently and prioritize workload.
Positive work and attendance performance essential.
Strong interpersonal skills including demonstrated ability to build rapport and connections.
Advanced competency in keyboarding and scheduling software with a willingness to learn.
Secondary School Diploma

Nice To Haves

Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.
French language proficiency will be considered an asset.

Responsibilities

Professionally engage with patients, families, staff, and funder organizations.
Quickly handle funder referrals and updates in the EMR (Procura).
Collaborate with Supervisors, field employees and patients to assess service needs.
Assign care providers based on client needs, geographic area, staff skill set and availability.
Ensure consistent caregiver assignments and service delivery.
Keep patients and staff informed of initial and ongoing schedules.
Optimize staff schedules to meet their availability and client care needs.
Maintain accurate records in the EMR.
Address patient concerns promptly and follow escalation pathways.