Client Service Coordinator, Part Time Day Shift, Home Assistance

Adventist HealthCare•Silver Spring, MD

17d•Onsite

About The Position

AHC Home Assistance seeks to hire an experienced Client Service Coordinator who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing. As an Client Service Coordinator you will: Demonstrates good customer service skills in all interactions with clients, caregivers, office staff and management. Communicates effectively with clients and caregivers and other staff to insure appropriate and satisfactory transmission of information. Develops new business and sell cases. Demonstrates ability to effectively communicate and manage financial aspects of case coordination. Consistently demonstrates the ability to turn telephone and visit inquiries into sold case so that budgeted hours can be met that will generate revenue to support growing organization. Coordinates Client Services to appropriately maintain cases and promote customer (Client and Caregiver) satisfaction.

Requirements

High School Diploma or GED required
4 years office experience preferably in health related area
Microsoft Office Suite (Outlook, Word, Excel, and Internet) proficiency and experience required
Able to creatively and effectively solve problems in a timely manner and with other team members
Ability to get along well with individuals of various cultural and diverse backgrounds
Ambitious attitude and determined dedication toward achieving personal and company goals
Complete assignments accurately and timely
Flexible as needed
Basic knowledge of medical terminology
Well developed sales ability

Responsibilities

Demonstrates good customer service skills in all interactions with clients, caregivers, office staff and management.
Communicates effectively with clients and caregivers and other staff to insure appropriate and satisfactory transmission of information.
Develops new business and sell cases.
Demonstrates ability to effectively communicate and manage financial aspects of case coordination.
Consistently demonstrates the ability to turn telephone and visit inquiries into sold case so that budgeted hours can be met that will generate revenue to support growing organization.
Coordinates Client Services to appropriately maintain cases and promote customer (Client and Caregiver) satisfaction.

Benefits

Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
Free Employee parking
Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
Paid Time Off
Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
Subsidized childcare at participating childcare centers
Tuition Reimbursement
Employee Assistance Program (EAP) support