Client Service Coordinator

BluePearl Vet, LLC•Lafayette, CO

7d•Onsite

About The Position

BluePearl Specialty + Emergency Pet Hospital is hiring an extraordinary Client Service Coordinator. This role is imperative to the success of our hospital, as you will be the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Requirements

Excellent customer service skills.
Ability to function calmly and compassionately in emotional and difficult situations.
Ability to assess client needs and pet condition.
Ability to communicate clearly, slowly, and calmly.
Ability to confirm appointments and provide accurate preparation information.

Nice To Haves

Peers turn to you for advice, guidance, comfort, and support.
Seeking an opportunity with a team that inspires growth working in a collaborative environment.

Responsibilities

Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
Offer a friendly smile, strong eye contact and an approachable demeanor.
Be a compassionate listener.
Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
Determine whether an emergency arrival is a “stat” versus “standard” emergency.
Respond to non-patient calls or visitors and connect them to the appropriate team member.
Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.