Client Service Coordinator

Bayshore•Markham, ON

10d•Hybrid

About The Position

Bayshore HealthCare is one of Canada’s leading providers of home and community health care services. We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities. Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers! Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.

Requirements

Secondary School Diploma
A minimum of two years related customer service experience, preferably in healthcare
Proven customer service skills, preferably in healthcare or other high-paced customer service environment
Strong ability to communicate effectively, both written and orally, in English
Ability to handle issues and problem solve with tact and diplomacy
Excellent computer skills (Windows, Microsoft office, internet, EMR)
Ability to prioritize and handle multiple demands in a fast-paced environment
Proven organizational and teamwork skills; able to work independently and prioritize workload
Positive work and attendance performance essential
Strong interpersonal skills including demonstrated ability to build rapport and connections
Advanced competency in keyboarding and scheduling software with a willingness to learn

Nice To Haves

Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.
French language proficiency will be considered an asset and is a requirement for all Quebec locations

Responsibilities

Professionally engage with patients, families, staff, and funder organizations
Quickly handle funder referrals and updates in the EMR (Procura)
Collaborate with Supervisors, field employees and patients to assess service needs
Assign care providers based on client needs, geographic area, staff skill-set and availability
Ensure consistent caregiver assignments and service delivery
Keep patients and staff informed of initial and ongoing schedules
Optimize staff schedules to meet their availability and client care needs
Maintain accurate records in the EMR
Address patient concerns promptly and follow escalation pathways