Client Service Coordinator

ReEmployAbility, Inc•Brandon, FL

3d•$44,000 - $48,000•Onsite

About The Position

The Client Service Coordinator is the primary point of contact for our clients during the life of the claim. The Client Service Coordinator is responsible for offering exceptional customer service to our clients by anticipating customer needs, streamlining communication from different internal positions working on the claim, being proactive problem solvers, and program knowledge experts.

Requirements

Strong written and verbal communication.
Must pay attention to detail.
Must be able to multitask, prioritize and meet deadlines with short notice.
Accountable and punctual.
Flexible and adaptable to change.
Strong phone and computer skills including proficiency in Microsoft Outlook and Word.
Problem solving and critical thinking skills.
Ability to successfully collaborate with others and work as a team player.
Self-motivated individual and entrepreneurial.
Display professionalism with co-workers and external parties.
Build and maintain professional relationships.
The ability to work and comply with all EEOC rules collaboratively, respectfully and to accept constructive criticism from management with dignity and respect.
Successfully pass background check.
Bachelor’s degree in Business, Communications, or related field, or relevant experience in lieu of education
2 years providing exceptional customer service.

Nice To Haves

Knowledge of the workers’ compensation industry, preferred

Responsibilities

Collaborates with clients on a claim-by-claim basis to build rapport, identify barriers, create unique solutions, and effectively strategize the best way to move forward.
Leverage Worker’s Compensation and Transition2Work program knowledge to strengthen and maintain a direct working relationship with all stakeholders.
Partners directly with other members of the service and sales departments to serve as a conduit for streamlined and detailed communication to the clients.
Ensures compliance with Jurisdictional guidelines and Client Preferences on the claim.
Discusses concerns or issues regarding the claim with proposed solutions directly with the client when necessary.
Uses previous experience and expertise to anticipate client needs and proactively provide answers to the unasked questions leading to exceptional client experiences.
Have the foresight to see a breakdown in process and correct it before it negatively impacts the client experience and livelihood of the injured worker.
Aligns all written and verbal communication with company Core Values for both internal and external connections.
Collaborates with Team Leads on escalated issues or concerns to ensure the matter is handled effectively and timely.
Maintain detailed and accurate records of assigned files in CRM.
Manage a predetermined caseload of claims at any one time.
Other duties as assigned.