Client Service Coordinator

Center for Social Dynamics•Loveland, CO

10d•$25 - $32•Remote

About The Position

The Center for Social Dynamics (CSD) is seeking an ABA Scheduler (Client Service Coordinator) to join their dynamic and growing team. This is a full-time, non-exempt, remote position requiring the candidate to reside in the US and be able to work Pacific Standard Time. CSD provides services to individuals with developmental delays, including autism, in California, Oregon, Washington, and Hawaii, focusing on personalized, professional, and evidence-based behavioral and developmental services. The Client Service Coordinator is responsible for the complete management of their assigned region, including scheduling direct treatment services for clients and Behavior Specialists, serving as the primary liaison between clients and staff, and ensuring authorized hours are staffed.

Requirements

Bilingual in English and Spanish (required)
Excellent organization skills
Compassionate, supportive, and fun personality

Nice To Haves

Undergraduate degree is preferred
Experience in scheduling is preferred
Prior knowledge of Central Reach is highly preferred
Knowledge of autism services is preferred
Knowledge of Excel is highly preferred

Responsibilities

Schedule clients with Behavior Specialists within ten business days
Schedule clients for all authorized hours
Schedule clients with a minimum of five hours within the first two weeks of treatment
Assign substitute sessions for same-day cancellations and vacations
Schedule Behavior Specialists with clients, utilizing at least 85% of their availability
Communicate staffing needs to the recruiting team
Modify client and staff schedules in Central Reach
Update calendars with new authorizations
Conduct availability audits for staff and clients every other month
Communicate with HR, Billing, Onboarding, Training, and Recruiting Departments
Remain in constant communication with the Regional Director to ensure all staffing needs are met