Client Service Coordinator - Tysons Corner

HairClub • Tysons, VA

9d • Onsite

About The Position

The Client Service Coordinator is responsible for the center's administrative and office support functions, along with any related activities. This role facilitates the flow of new and existing clients, communicates important details across all departments, and actively manages all scheduling activities. The primary goal is to deliver the ultimate client experience (UCE) to all clients.

Requirements

• 2+ years of administrative assistant and customer service experience.
• Actively manage scheduling activities, including booking and appointment confirmations.
• Ability to build trust and preserve strong client and team relationships.
• Passionate and energetic about helping others, displaying genuine care and compassion.
• Ability to work independently and adapt to business needs.
• Willingness to continuously improve and eagerness to learn new skills and techniques.
• Strong active listening skills.

Nice To Haves

• Bilingual (English/Spanish) a plus.

Responsibilities

• Manage administrative and office support functions.
• Facilitate new client and existing member flow.
• Communicate important details across all departments.
• Actively manage all scheduling activities.
• Deliver the ultimate client experience (UCE) to all clients.
• Assist with inventory management, including ordering and collections.
• Utilize persuasive selling techniques for promotions.

Benefits

• Attractive work hours: Tuesday through Saturday, with Sundays and Mondays off.
• Salons are closed for most major holidays.
• Paid time off (PTO)
• Full, comprehensive benefits (medical insurance, dental insurance, life insurance and more)
• A 401(k)-retirement savings plan with company match
• Tuition reimbursement
• Company-paid training
• A wealth of opportunities for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed