Client Service Coordinator

Bayshore • Ottawa, ON

6d • Onsite

About The Position

Bayshore HealthCare is one of Canada’s leading providers of home and community health care services. We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities. This position is located on site at Bayshore Home Care Solutions Ottawa Government Branch. This is not a hybrid position. Hours for this position are from 08:00 a.m. to 4:30 p.m. Monday to Friday, some evenings and weekend work may be required.

Requirements

• Secondary School Diploma
• A minimum of two years related customer service experience, preferably in healthcare
• Proven customer service skills, preferably in healthcare or other high-paced customer service environment
• Strong ability to communicate effectively, both written and orally, in English
• Ability to handle issues and problem solve with tact and diplomacy
• Excellent computer skills (Windows, Microsoft office, internet, EMR)
• Ability to prioritize and handle multiple demands in a fast-paced environment
• Proven organizational and teamwork skills; able to work independently and prioritize workload
• Positive work and attendance performance essential
• Strong interpersonal skills including demonstrated ability to build rapport and connections
• Advanced competency in keyboarding and scheduling software with a willingness to learn

Nice To Haves

• Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.
• French language proficiency will be considered an asset and is a requirement for all Quebec locations

Responsibilities

• Professionally engage with patients, families, staff, and funder organizations
• Quickly handle funder referrals and updates in the EMR (Procura)
• Collaborate with Supervisors, field employees and patients to assess service needs
• Assign care providers based on client needs, geographic area, staff skill-set and availability
• Ensure consistent caregiver assignments and service delivery
• Keep patients and staff informed of initial and ongoing schedules
• Optimize staff schedules to meet their availability and client care needs
• Maintain accurate records in the EMR
• Address patient concerns promptly and follow escalation pathways

Benefits

• Comprehensive health, dental, and vision insurance for you and your family
• Competitive leave time to ensure work-life balance
• Employer-contributed retirement savings plan
• Opportunities for professional development and career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED