Client Service Coordinator

Tishman Speyer•Los Angeles, CA

4d•Onsite

About The Position

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio. Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco. The Client Service Coordinator is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day-to-day operations. You will report to the General Manager. The successful candidate will be organized, have an eye for detail and a passion for customer service.

Requirements

1-3 years of experience in commercial real estate or hospitality industry
Bachelor’s degree
Proficient in Microsoft Office or equivalent
Ability to understand and communicate in English, verbally and in writing
Onsite presence is required for this position.

Nice To Haves

Thrive in an innovative and fast-paced environment
Demonstrate strong interpersonal skills
Provide exceptional customer service
Strong mentorship and leadership qualities
Demonstrated ability to leverage emerging technologies, including artificial intelligence, automation, and data-driven tools, to improve efficiency, enhance decision-making, and drive innovation

Responsibilities

Be the first point-of-contact for customers and vendors and route requests and inquiries, including answering the PMO phone, routing emails, and greeting visitors
Manage customer requests using our work order system and coordinate with building operations team
Assist new customers with onboarding procedures
Provide customer service ZO Fit members and prospective members
Provide a warm and welcoming experience for customers and visitors
Promote and contribute to Tishman Speyer’s ZO. amenity offerings
Maintain a high level of customer satisfaction, responding to customer needs in a timely manner
Actively support the Property Management team in fostering long-lasting relationships with customers
Provide support to ensure smooth operations of the Property Management Office (PMO)
Process all invoices in a timely manner, confirming charges against existing contracts, budget and proposals
Periodic inspections of common areas, including fitness center, locker rooms, lobbies, and exterior grounds
Schedule periodic contracted services with building vendors as needed
Update office files as needed
Update and distribute daily freight and dock schedule (activity/security memo)
Coordinate incoming and outgoing mail, overnight deliveries, and courier service
Maintain certificates of insurance for contractors, customers, and vendors
Update all customer and staff directories and emergency contact lists, building guides, manuals, etc. as needed
Manage property management team supplies and office equipment
Assist property management team with projects and communication
Assist with coordination and preparation of building tours
Prepare monthly accruals and reclasses with General Manager oversight
Prepare monthly automated rent documents, and arrears updates
Create and maintain customer billables spreadsheet based on lease language
Conduct daily staff meetings
Set up and maintain new building accounts, organize, and order office supplies for the Property Management Office as necessary
Set up all auto-debits for utilities and updates to contract matrix monthly
Assist with annual budgeting such as customer billable income/expenses, building office expenses, ZO. expenses, etc.
Communicate building updates to customers
Manage ZO Fit membership sign ups
Respond to customer account statement inquiries as necessary
Assist the Property Management team with projects and communications