Overnight Client Service Coordinator

Bayshore•Sarnia, ON

20d•Remote

About The Position

Bayshore HealthCare is seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities. We’re currently hiring dependable and compassionate individuals for overnight sleep shifts from 9:00 PM to 7:00 AM, on a 7-shift rotation every 3 weeks. This is an ongoing opportunity ideal for night owls or those with flexible schedules. This position follows a regularly scheduled overnight rotation, with shifts assigned in advance. In addition to scheduled overnight shifts, candidates must be available for evenings, weekends, and occasional daytime hours to support operational needs, including vacation coverage and unplanned absences. While this is not a solely “on-call” role, the position requires a high level of flexibility and responsiveness to support continuity of care and scheduling operations. Additional shifts may be offered based on business needs, and availability will be considered as part of ongoing scheduling requirements.

Requirements

Secondary School Diploma
A minimum of two years related customer service experience, preferably in healthcare.
Proven customer service skills, preferably in healthcare or other high-paced customer service environment.
Strong ability to communicate effectively, both written and orally, in English.
Ability to handle issues and problem solve with tact and diplomacy.
Excellent computer skills (Windows, Microsoft office, internet, EMR).
Ability to prioritize and handle multiple demands in a fast-paced environment.
Proven organizational and teamwork skills; able to work independently and prioritize workload.
Positive work and attendance performance essential.
Strong interpersonal skills including demonstrated ability to build rapport and connections.
Advanced competency in keyboarding and scheduling software with a willingness to learn.

Nice To Haves

Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.
French language proficiency will be considered an asset.

Responsibilities

Communicate: Professionally engage with patients, families, staff, and funder organizations.
Process: Quickly handle funder referrals and updates in the EMR (Procura).
Review: Collaborate with Supervisors, field employees and patients to assess service needs.
Schedule: Assign care providers based on client needs, geographic area, staff skill set and availability.
Coordinate: Ensure consistent caregiver assignments and service delivery.
Notify: Keep patients and staff informed of initial and ongoing schedules.
Utilize: Optimize staff schedules to meet their availability and client care needs.
Document: Maintain accurate records in the EMR.
Resolve: Address patient concerns promptly and follow escalation pathways.