Client Service Coordinator

Tishman Speyer•San Francisco, CA

4d•Onsite

About The Position

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio. Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco. The Client Service Coordinator is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day to day operations. You will report to the Director. The successful candidate will be organized, have an eye for detail and a passion for customer service.

Requirements

1-3 years of experience in commercial real estate or hospitality industry
Bachelor’s degree
Proficient in Microsoft Office or equivalent
Ability to understand and communicate in English, verbally and in writing
Onsite presence is required for this position.

Nice To Haves

Thrive in an innovative and fast-paced environment
Demonstrate strong interpersonal skills
Provide exceptional customer service
Adaptable and flexible with can-do attitude

Responsibilities

Be the first point-of-contact for customers and vendors and route requests and inquiries, including answering the PMO phone, routing emails, and greeting visitors
Manage customer requests using our work order system and coordinate with building operations team
Assist new customers with onboarding procedures
Provide a warm and welcoming experience for customers and visitors
Maintain a high level of customer satisfaction, responding to customer needs in a timely manner
Actively support the Property Management team in fostering long lasting relationships with customers
Provide support to ensure smooth operations of the Property Management Office (PMO)
Process all Contractor Access Forms (CAFs) in coordination with Property Managers, Chief Engineer, Tenants and General Contractors
Maintain certificates of insurance for contractors, customers, and vendors
Update and distribute daily freight and dock schedule (activity/security memo)
Draft customer notifications in advance for Property Managers’ approval and distribution
Communicate building updates to customers
Update all customer & staff directories, emergency contact lists, building guides, and manuals
Update office digital and paper files
Coordinate incoming and outgoing mail, overnight deliveries, and courier service
Assist property management team with projects and communication
Prepare monthly automated rent documents, and arrears updates
Create and maintain customer billables spreadsheet based on lease language
Monitor, dispatch, and close work orders for billing in accordance with our AR schedule
Respond to customer account statement inquiries as necessary
Assist in processing invoices in a timely manner, confirming charges against existing contracts, budgets and proposals
Assist with coordination and preparation of building tours
Set up and maintain new building accounts, organize, and order office supplies for the Property Management Office as necessary
Periodic inspections of common areas, including fitness center, locker rooms, lobbies, and exterior grounds
Conduct daily staff meetings
Set up all auto-debits for utilities and updates to contract matrix monthly
Ability to walk to and from the multiple buildings in Mission Rock