Client Service Coordinator

Pool Scouts of Lake Norman • Charlotte, NC

10d

About The Position

Our growing, customer-focused local business is looking for a reliable, well-organized and sales-oriented Office Manager to direct day-to-day operations. The Office Manager is responsible for developing and maintaining customer relationships, leading phone-based sales efforts, and managing all aspects of field operations.

Requirements

• Friendly and professional on the phone
• Highly organized and detail-oriented
• Comfortable using scheduling software and basic office tools
• Able to multitask in a fast-paced environment
• Reliable and proactive in solving problems

Nice To Haves

• Customer service or administrative experience
• Scheduling or dispatch experience in a service business (HVAC, landscaping, pool service, etc.)
• Experience with CRM or scheduling systems

Responsibilities

• Answer incoming client calls and emails
• Respond to service inquiries and provide basic pricing information
• Schedule pool services including maintenance, openings, repairs, and inspections
• Follow up with clients regarding appointments and service updates
• Manage the daily service schedule for technicians
• Coordinate appointments to ensure efficient routes and coverage
• Adjust schedules when weather or service needs change
• Support the team in maintaining organized service record
• Ensure customers receive prompt and professional communication
• Address questions and service requests in a helpful manner
• Help identify opportunities for additional services when appropriate
• Assist in maintaining high customer satisfaction

Benefits

• Competitive hourly pay
• Performance bonus opportunities
• Training and support
• Opportunity to grow with a rapidly expanding local business

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed