Client Service Coordinator
Boland Trane Associates Inc & Boland Trane Services Inc•Gaithersburg, MD
•$19 - $24•Hybrid
About The Position
Boland is a leading HVAC and building systems provider serving the DC, Maryland, and Northern Virginia region. We deliver sustainable, energy-efficient solutions to commercial, industrial, and institutional clients. This role involves the coordination of internal and external client service requests and administrative duties. The company is recognized as a "Best Place to Work" and offers a strong culture of training, growth, and support.
Requirements
- High School diploma or equivalent experience and education required.
- 2 years of administrative and client service experience.
- Strong computer skills, proficient in MS Office.
- Positive, resilient, self-starter, takes initiative.
- Punctual, multi-tasker, reliable, organized, detail-oriented.
- Strong client service and time management skills, team player, works well with others, friendly.
- Excellent communication and phone skills, motivated, works well under pressure and deadlines.
Nice To Haves
- Dispatch experience is a plus.
Responsibilities
- Provide excellent client service to all internal and external clients.
- Answer telephones and email messages in a friendly, prompt, and professional manner.
- Monitor phone lines and help the next call in the queue.
- Receive and convey important information in a timely fashion.
- Process, schedule, and follow up on quoted jobs from the time they are routed until they are sent to billing.
- Process, schedule, and follow up on contracted service inspections.
- Process daily and weekly time for Service Technicians and Apprentices.
- Ensure by the end of the day that each technician is informed of their schedule for the following day.
- Utilize all functions within Wennsoft, SharePoint, and other utilized software systems.
- Monitor and respond to all email and voicemail messages received by Command Center and yourself in a timely fashion.
- Assist all Service Technicians and Apprentices continually; updating contract obligations, maintaining their schedules, issuing purchase orders for supplies/parts ordered, verify accurate time entries, and proactively assisting with client communications.
- Other duties as assigned.
Benefits
- Excellent pay and benefits
- Great and supportive work environment
- Professional training and growth
- Generous educational assistance program
- Recognition and outstanding co-workers!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
